Field Service Technician / Engineer - Systems

Location:

Santa Clara / MountainView (or  Remote location close to Bay Area)

Exempt/Non-Exempt:

Non-Exempt

Employment Type:

Full Time

Group:

Service – Material Processing Systems Group

Description:

·      Installing laser systems and accessory components for Global Customers and obtain equipment sign-off after demonstration of necessary Process/application as agreed in the contract.

·      Provide Preventive and Breakdown maintenance to Global customers.

·      Troubleshooting, refurbishing and optimizing laser system performance.

·      Providing system training for operators, maintenance and Process Engineers.

·      Mechanical and optical assembly of lasers and subsystem components.

·      Update Engineering about required upgrades based on the field experience through Engineering Change Request.

·      Develop necessary Training material, which can be used during installation and FAT visit.

·      Train and Manage Field Service Engineer assigned.

·      Effectively market and sales of service products such as Annual Maintenance Contract, Parts, and training etc., 

·      Participate in application development for customer in co-ordination with sales as and when necessary.

·      Responsible for the completion and submission of field service reports and weekly expense reports on timely manner.

·      Effectively communicating with customers and reporting customer dynamics to corporate.

·      Assist Sales team with necessary technical support.

·      Travel(Global) requirement: 80% .

·       Provide  on-call support as needed to customers

Qualifications:

·      ASEE, ASEO, Technical Schooling or equivalent experience desired

·      Electrical and/or Mechanical background with some understanding of optics

·      Experience with CNC, CAD and CAM  programming

·      Ability to travel approximately 80% of the time. Primarily domestic travel with the ability to travel internationally 

·       2-5 years’ experience in the installation, service, and repair of CNC Laser equipment. 

·       Excellent electrical/electronic troubleshooting skills with high and low voltage equipment.

·       Ability to interpret electrical schematics.

·       Experience with optical and electrical test methods in support of active fiber devices such as fiber amplifiers and lasers a plus.

·       Excellent communication skills

·       Ability to work independently in a professional environment

·       Some overtime required. Travel on short notice may be required. Available to work weekends and after normal work hours as needed

·       Must be computer literate

·      Ability to lift, pull or push objects weighing up to 50 lbs.

·      US Citizen